TELUS, one of Canada’s leading quad-play service providers, has upgraded its Amdocs billing and charging solution running on TELUS virtualized hardware and software platform in its new green data center to optimize business processes and reduce operational expenses.
By upgrading to the latest version of Amdocs’ billing and charging solution, TELUS has been able to streamline the billing process with faster billing cycles – enabling an improved customer experience by providing more accurate and timely bills that will result in fewer customer queries, said Amdocs. The project also includes a multi-year extension for maintenance and ongoing services.
Jim Ritchie, vice president of development and support at TELUS
This new Amdocs solution helps to increase customer satisfaction by providing more timely and accurate bills, while helping to ensure more efficient operations with improved billing predictability and faster revenue realization. Our multi-year commitment to Amdocs testifies to the strength of our long term partnership.
Helen Wilde, general manager of the North America region at Amdocs
TELUS is at the forefront of enabling The New World of Customer Experience, an era where service providers need to accelerate business value by optimizing business processes and reducing costs.
