Mutare last Wednesday released the 2023 Voice Network Threat Survey, which found that much uncertainty remains across industries over how to protect against voice network attacks.
With responses from cybersecurity and information technology professionals — 40% of whom are in leadership roles — at RSAC, Cisco Live and Customer Contact Week (CCW), Mutare found that 24% of respondents no longer answer their business phone as the amount of unwanted calls has skyrocketed in recent years. What’s worse, 100% of respondents said they have been negatively impacted by voice threats, an eye-opening statistic emphasizing the severity of this problem, which comes in the form of robocalls, spoof calls, scam calls, spam calls, spam storms, vishing (voice phishing), smishing (SMS, or text, phishing) and social engineering.
The second annual Voice Network Threat Survey sought to gain greater insight into how nuisance and nefarious calls are impacting businesses across industries, as well as what steps businesses are taking to safeguard themselves against outside threats. It found people are actively changing how they interact with the voice channel. In addition to the 24% of people who don’t answer their business phone, another 46% said they were cautious with unknown callers.
Source: www.mutare.com/executive-report-voice-network-threat-survey-2023
