Case Study - Innovating a Better User Experience: An Infographic Featured

Being one of the largest mobile network providers in the world, the challenge was to deliver top shelf customer experience. This however was impeded by long issue resolution times, lack of tools for periodic monitoring of different customer groups and absence of real-time customer experience and network monitoring tools. What the Operator does next is deploy Mahindra Comviva's analytics and monitoring solution and here is the infographic depicting how the solution turned around its customer experience management and achieved key outcomes in no time.

 

For more information, go to: Mahindra Comviva

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