Convergence comes in many forms, and there are several functions that operators need to consider when creating or upgrading their networks. Today’s mobile and VoIP networks consist of disparate systems, most of which do not integrate at the back-end and usually have some elements based on post and/or real-time processing. Consider an MVNO that relies on network APIs for post CDR processing and who does not have access to network signaling or a VoIP operator that cannot communicate directly with the mobile core network in order to converge their service offerings. While each type of operator can stand on their own, they often fail to converge signaling, billing, and services, which can lead to a host of business and technical issues and impose significant commercial limitations.
Enabling a mobile and VoIP network with convergence provides the operator with the highest opportunity for success across multiple revenue centers by driving long-term subscriber loyalty. From the subscribers’ perspective, they want to be able to go to a single source to have their telecom needs met, where they can manage their services from a single portal and make payment from a single credit card -- this drives subscriber traction, ARPU and loyalty. When the operator ties in enterprise applications they can now service consumers and businesses from a single platform, from a single account and with real-time billing and reporting -- this reduces network operational complexity, CAPEX, and OPEX.
Learn more about IVR Technologies' Talking SIP Mobility converged services platform here.
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IVR Technologies, Inc. is a leading solutions provider with a focus on mobile/VoIP signaling, billing and services convergence.