All CSPs have individual challenges and priorities in terms of modernizing their business systems. However, they all must go through their transformation journey, and get ready for new business models both in B2C and B2B, to ensure future growth. TM Forum’s latest survey provides an overall industry status and examines how CSPs should evolve and build future-proof business support systems, to help monetize B2B opportunities, to deliver excellent digital experiences and continuously meet customer expectations. In its report, Etiya shows a phased approach for CSPs to implement digital transformation in line with their most urgent requirements and long-term goals in capabilities, features, and CX.
2 May 2023 / Telecom White Papers / By Ray Sharma