French mobile virtual network operator (MVNO) Prixtel has selected Spirent’s Tweakker device intelligence APN Setup solution to provide end-users flexible self-care and high quality customer care experience. Tweakker is a leading provider of device APN setup, smartphone care and engagement automation solutions.
Founded in 2004, Prixtel is the only French operator to offer users a mobile package based on their monthly consumption, ensuring subscribers get the best price every month and avoid fees outside their rate plan. The MVNO originally operated on the SFR network, but has now added the Orange network.
Tweakker APN Setup provides MVNOs fast and seamless on-boarding of new subscribers with data and MMS services, ensuring rapid revenue uptake and radically reduced customer care costs. It enables operators to optimize their APN setup process and guarantees a successful device setup throughout the entire customer life-cycle.
Spirent claims that over 80 mobile virtual network providers (MVNOs) base their business on the Tweakker Cloud for customer onboarding, online smartphone support device data and engagement automation.
David Charles, Prixtel's CEO
Following a recent review of its entire positioning, Prixtel has now launched two new mobile plans and a network of choice: Orange or SFR. This is a new chapter beginning for Prixtel and we expect a two-fold increase in our subscriber base within the next two years. Tweakker’s APN Setup tool is one of the keys to give users the best network welcome experience and their 4G phones will be seamlessly configured in a handful of seconds with the correct APN settings for their network choice.
