Astellia, leading provider of network and subscriber intelligence for mobile operators, announced that has enriched its Nova Analytics Business Intelligence solution to empower Service Operation Centers (SOC) with a Service Quality Management (SQM) application.
Astellia said extended Nova Analytics offers mobile operators deep, end-to-end insights of the delivered service from a customer perspective, thus enabling a powerful service-centric approach. Hereby, they can ensure seamless service experience and successful adoption.
According to Astellia, SOC teams can now measure the true customer experience for Video services: YouTube, Netflix; Voice services: VoLTE, VoIP, VoWiFi, Viber, Skype, legacy voice; Messaging: email, SMS, MMS, instant messaging; Social media services: Facebook, Instagram, Snapchat and many other services such as mobile money, web browsing, any specific URL.
By adopting Astellia’s SQM solution, mobile operators can ensure fast issue demarcation in case of service degradation, involving data science to predict problem root cause. Trouble tickets are allocated to the right teams for further investigations thereby accelerating resolution time. Service operations are then prioritized based on the number of impacted subscribers and cell value.
Jea-Pierre Thomas, Alytics Product Unit Director at Astellia
With Nova Analytics’ predictive algorithms, we are preventing customer dissatisfaction by helping mobile operators manage service quality proactively.