du, Middle East’s telecom operator, based in Dubai, United Arab Emirates (UAE), deploys NetBoss centralized network probes and performance management solution (PMS) as part of its customer experience management program supporting the advanced voice, data, and IPTV services carried over its next generation network. The solution includes a combination of active and passive network probes and an overlay umbrella performance management reporting system to enable du to have a centralized repository of key performance indicators (KPIs) that can be monitored using intuitive summary reports and dashboards in near real time. NetBoss Technologies join hands with technology partners EMC Corporation and EXFO to provide turnkey solution to du.
Walid Kamal, Senior Vice President - Information Technology, du, said, "We are dedicated to exceeding the expectations of our valued customers by delivering a comprehensive and innovative service portfolio. Our service assurance efforts are now targeted at service quality and associated customer experience which is a paradigm shift from looking purely at network quality. This is the reason du is investing in these service and customer centric initiatives. NetBoss Technologies provided a solution that works well with all of our equipment and services, and will expand in a cost-effective manner."
“du has been an important customer of NetBoss Technologies since 2007, and we are excited that we were again able to successfully delivery such an important project to meet du’s technical, budget, and schedule requirements,” said Jim Odom, CEO and President. “We completed the project within a six-month deployment commitment to enable du to achieve their goal of providing the highest level of service quality to their customers as rapidly as possible.”
