TTNET, the leading broadband service provider in Turkey, deploys Alcatel-Lucent's Motive Data Management Platform (MDP) to gather insights of the network and customer devices, enabling its operation and customer service teams to proactively manage and to ensure better overall broadband and IPTV experience. TTNET, which has more than six million broadband customers, needed the solution to add analytics capabilities for better service management. In addition, TTNET is currently using Alcatel-Lucent’s Motive ServiceView™ and Motive Home Device Manager suite to enable help desk representatives to work more directly with customers and resolve issues more efficiently.
- Şahin Şen, Chief Technology Officer, said:“ As TTNET we put a lot of effort in delivering a superior customer experience. Today, maintaining a high level of help desk performance means having a detailed understanding of how the connected devices in our network are performing. Based on our experience with the Motive ServiceView for Home solutions we knew that Alcatel-Lucent could help us to improve customer service through device data technology which will help us to continue to distinguish our performance in the marketplace.”
Luis Martinez-Amago, President, Alcatel-Lucent Europe, Middle East & Africa, said: “We are very pleased that TTNET has decided to expand its customer experience management capabilities with the addition of Alcatel-Lucent’s Motive Data Management product. To maintain its leadership position as the largest Internet service provider in Turkey, TTNET needs the best solutions available to care for the needs of their customers.”
