has expended its relationship with Netcracker Technology to support the recently upgraded Revenue Management solution and optimize customer experience.
Sky Network is a New Zealand pay television satellite TV provider and which is also a wholesale channel provider to New Zealand cable television provider Vodafone and terrestrial pay television service Igloo, which it also owns and operates.
The engagement will consist of Netcracker providing additional staff augmentation services to ensure that SKY has the appropriate personnel and expertise in order to maximize the use of Netcracker's Revenue Management Solution.
Through the use of Netcracker's expertise and services, SKY can establish a long-term strategy for meeting the resource demand required to deliver the best possible customer solutions.
Quinton McKenzie, Head of Billing and Operations at SKY
Netcracker's solutions and services have enabled us to maintain customer-centric operations and ensure that we have the capabilities in place to keep up with the evolving digital market.
Loh John Wu, General Manager of APAC at Netcracker
Service providers in the APAC region continue to innovate and deliver digital services to both residential and business customers across a variety of channels, adopting new technologies and implementing new processes.