Suddenlink Communications, a leading Cable Operator in United States, implements NetCracker’s Customer Management and CRM solution to improve customer experience and drive operational efficiencies. The top 10 cable TV and broadband provider in the US with approximately 1.4 million customers, upgraded to the new solution to accelerate ordering and problem resolution, improve customer service efficiency, reduce training cost and effort, and minimize overall “time to serve,” in order to increase customer satisfaction.
According to Netcraker, the new system will enable Suddenlink’s customer service representatives will be able to accelerate ordering and issue resolution while concentrating on improved customer interactions and experiences. It further says that the guided process will make the CRM desktop easier for CSRs to learn and use, which in turn will reduce training time and cost for Suddenlink.
“We're constantly looking for ways to both improve the customer experience and reduce costs,” said Bob Putnam, Senior Vice President and Chief Information Officer at Suddenlink. “We're excited to work with our partner NetCracker to help achieve these strategic goals.”
“Suddenlink is like many of our clients worldwide who face rising complexity and cost as they evolve to digital business models and enable more transactions and customer interactions,” said Sylvain Seignour, Vice President Americas and Europe at NetCracker. “We look forward to enabling Suddenlink to enhance its customer experience while reducing core operational costs and improving its ability to sell products and solve increasingly complex problems for customers.” Read More ''Suddenlink Selects NetCracker for Customer Management and CRM Transformation'
