The third largest mobile operator in Thailand, TrueMove H has deployed Procera’s ScoreCard technology to monitor the Quality of Experience (QoE) its network is delivering to subscribers across 2G, 3G, and 4G LTE.
TrueMove H, a subsidiary of True Corporation aims to provide a superior subscriber experience as broadband usage increases. To this end, Procera's ScoreCard is being used for raw QoE KPI intelligence and the visualization of network performance, thereby helping to guide CAPEX investments and better service planning.
TrueMove H’s management can quickly use the data and visualization to further aid business investment decisions, maximize ROI, and reduce churn among the subscriber base.
ScoreCard is used to measure each subscriber’s throughput, latency, and packet loss at sub second intervals to gauge the ability of the network to deliver a high quality experience to the subscriber. The quality measurements include location, device, and service plan attributes to provide context for each subscriber’s traffic to ensure that the data is actionable.