Comptel Corporation has partnered with Accanto Systems, a pioneer in Customer Experience Management solutions, to introduce an Adaptive Next Generation Service Assurance offering.
The new product will greatly enhance the capability of communications service providers (CSPs) to address challenges arising from increased growth in data traffic, connected device usage and the introduction of new technologies such as LTE.
"The joint solution, which is a pre-integration between Comptel Convergent Mediation and Accanto’s Intelligent Customer Experience Management (iCEM) platform, enables advanced network traffic monitoring, processing and troubleshooting, giving operators the real-time, actionable intelligence they need to ensure a high quality of service (QoS) and quality of experience (QoE)."
"We are happy to partner with Comptel and announce our joint offering to the market,” said Jarkko Multanen, CEO at Accanto Systems. “By combining their convergent mediation product with our iCEM platform, we believe we can effectively address the performance management challenges that CSPs currently face, and at the same time create new opportunities by providing visibility into customer experience.”
"Getting a holistic view into customers’ device and service usage and network resources will help CSPs dramatically improve the customer experience,” said Antti Koskela, CTO, Comptel. “As a result of our partnership with Accanto, operators will be able to achieve this, and transform their performance data into actionable intelligence in real time, with the goal of resolving QoS issues before customers are impacted.”