Redknee Solutions has signed a new multi-million dollar digital transformation contract with Tbaytel, a municipally-owned telecommunications company operating in Thunder Bay, Ontario, Canada, and the surrounding area.
The Redknee solution will consolidate Tbaytel’s existing multi-play service offerings onto a single monetization platform, including fixed line, Internet, TV, mobile and security services, improving efficiencies and laying the foundation for Tbaytel’s transformation into a digital service provider. At the same time, Redknee’s product catalog and order management system that was acquired from Orga Systems will allow users to select a combination of services and enable the omni-channel customer experience.
Redknee said that the new customer win adds to Redknee’s growing business in North America, while highlighting Redknee’s ability to support complex multi-play business models and perform large-scale IT transformations.
Dan Topatigh, Tbaytel’s President and CEO
The solution will provide Tbaytel with the tools our employees need to better serve our entire customer base while at the same time helping to provide an exceptional experience at each and every touch point we have with our customers.
Lucas Skoczkowski, Redknee’s CEO
Redknee is proud to support the ambitions of such an innovative Canadian company. This is an exciting opportunity that will have a big impact on the entire market, as Tbaytel will be able to deliver the latest in digital services while creating a more seamless user experience for its customers.