Mahindra Comviva, the global leader in providing mobility solutions, has announced the launch of the MobiLytix Suite, a big data-driven mobile analytics solution for Service Providers that generates actionable customer insights. It aggregates subscriber usage data across multiple touch points, enabling deeper and superior customer experience while improving revenue growth of telecom operators.
The solution is designed to enable Operators to enhance customer experience. Its backbone is an analytical engine aimed at understanding the various events across a customer’s lifecycle and helps develop strategies to maximize a customer’s lifetime value. It also aids chief marketing officers and marketers to analyze hidden revenue generating patterns and formulate the appropriate product and growth strategies.
In addition, seamless, real-time and omni-channel execution of personalized contextual marketing promotions ensures faster go-to-market and helps operators realize incremental revenue opportunities.
Mahindra Comviva said that the MobiLytix suite enables operators to obtain real-time actionable insights with usage growth of about 5 per cent. In addition, telecom operators can also get significant increase in the response and reach rates. The suite has multiple modules, comprising Campaign Management, Winback, Churn Prediction, Interactive Notifications, Next Best Offer, Subscriber & Retailer Loyalty Solution, IRIS (Incremental Revenues through Incremental Sales) and Digital Care.
Manoranjan ‘Mao’ Mohapatra, CEO, Mahindra Comviva
Globally, operators are increasingly concerned about customer retention. They are also trying to monetize existing customers by cross-and-up selling additional services. With the MobiLytix Suite, we hope to establish a new business niche for customer and channel value management, driven by analytics and actionable insights.
