VimpelCom has entered into a software partnership with Ericsson, in a deal worth more than USD 1 billion that aims to radically transform VimpelCom's global IT infrastructure.
The partnership encompasses a complete overhaul of VimpelCom's IT infrastructure across 11 countries and 12 time zones. With the agreement, VimpelCom will be digitalizing and globalizing its Business Support Systems (BSS) infrastructure using Ericsson's new software and cloud technologies.
According to Ericsson, the new 'Digital Stack' will accelerate product and service development, while the delivery and use of near real-time analytics will allow greater personalization of services for customers. In addition, a simpler user interface will also enhance customer experience on all levels. As a trusted partner, Ericsson will enable VimpelCom's end-to-end digital transformation, which includes the management and operation of the new Digital BSS environment using a cloud-based digital support system architecture, with Ericsson's Revenue Manager at its core.
The global strategic partnership also represents both companies' commitment to unlocking new digital services for VimpelCom's customers, with VimpelCom now having the ability to offer customers customized offers, a frictionless online service experience, and the speed and convenience of simplified and fully digital customer care.
Jean-Yves Charlier, Chief Executive Officer of VimpelCom
The new Digital Stack will help us better respond to our customers while also centralizing and simplifying our business, creating lean and agile operations that will result in a more efficient cost structure across our global footprint.
Yogesh Malik, Group Chief Technology Officer of VimpelCom
The future is about being real-time, customizing our offerings, and making them relevant and engaging for our customers as they navigate the digital world. This technology shift is a huge leap forward for VimpelCom and forms part of our strategy to transform into an agile business that understands our customers and answers their digital needs.
