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Singapore Announces New 4G QoS Mandate for Operators

Singapore Announces New 4G QoS Mandate for Operators Image Credit: IDA

Infocomm Development Authority of Singapore(IDA) this week announced the new 4G Quality of Service (QoS) standards mandate to be imposed on Mobile Operators to ensure mobile phone users experience an acceptable level of service quality in the country. The 4G QoS standards issued by IDA relate to the pervasiveness of mobile coverage in Singapore, which includes outdoor areas, tunnels and within building premises.

Under the new mandate, IDA requires Mobile Operators to cover 95% of outdoor areas from the 1st of July 2016, and will increase it to at least 99% from the 1st of July 2017. 

IDA also gathers feedback on mobile users’ quality of experience via the MyConnection SG app which allows consumers to provide feedback on their user experience. IDA is using the feedback to engage Mobile Operators to enhance service delivery for all mobile users. Available on Android and iOS platforms, IDA encourages consumers to download the app, and complement IDA’s regulatory standards to ensure a high level of mobile service availability and usability in Singapore.

Gabriel Lim, Co-Managing Director, IDA
The new IMDA will be catalysing the growth of the ICM sector, and focus on areas pertaining to ‘Create’, ‘Connectivity’, and ‘Capabilities’. IMDA will sustain the spirit of creating, a critical attribute as Singapore continues to grow. We will look to build upon Singapore’s strong connectivity foundation through more industry collaborations. 

Author

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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