Centina Systems, a leading provider of service assurance and network performance management solutions, has announced that Missouri-based telecom company Fidelity Communications has selected the NetOmnia™ solutions suite to improve network performance and service availability. NetOmnia™ Service Vision provides Fidelity an increased visibility of end-to-end services across its multi-vendor network, with the capability to identify the root-cause of network issues and which customers are impacted. Fidelity, a growing broadband, voice and cable television provider in Texas, Oklahoma, Arkansas, Missouri and Louisiana, has selected NetOmnia™ to gain visibility into its multivendor network and bring management for all lines of business under one administrative umbrella.
“Our previous Assurance product was very administratively intensive,” explained Mark Head, Vice President of Operations at Fidelity. “We love the NetOmnia™’s plug-and-play design, and the ability to consolidate our network views using intuitive, customizable reports. All of these greatly reduce administration overhead and improve our network performance.” “Ultimately, we’ve gained a more informative, more dynamic view into the customer experience,” said Head. “Now, we can see exactly where the problems are and who’s being impacted. That’s a big key to continued customer loyalty, and, ultimately, our growth.”
“Fidelity is providing a suite of integrated services, and its main goal is to ensure an optimal experience for its consumers,” said Anand Gonuguntla, Co-Founder and CEO, Centina Systems. “NetOmnia™ offers unique differentiators that empower network operators to configure service and performance monitoring to directly impact customer experience.” Read More ''Fidelity Communications Deploys NetOmnia™ to Improve Customer Satisfaction and Support Expansion '
