CallCabinet Integrates with IVR Technologies to Enable Feature Rich Call Recording Solution

21 May 2016
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CallCabinet Integrates with IVR Technologies to Enable Feature Rich Call Recording Solution Image Credit: CallCabinet

Leading call recording solutions provider, CallCabinet has integrated its Atmos call recording solution with IVR Technologies’ Talking SIP PBX and Call Center platform.

With the integration into the Talking SIP PBX and Call Center ecosystem, customers can now take advantage of a fully compliant cloud based call recording solution that is secure, easy to access and retrieve, and one that is developed from the ground up by the CallCabinet development team.

The solution is designed to encrypt calls for security reasons with 256bit encryption; store recordings in Microsoft’s Azure cloud solution; easily retrieve calls at a moment’s notice through an easy to use HTML5 interface; as well as the ability to use recordings to evaluate agents to assist with customer service and productivity.

The Atmos for Talking SIP offering is available for both premise and cloud-based deployments and offers fully compliant recording with advanced security features. Atmos also supports multi-tenant environments and is ideally suited to customers looking to leverage the solution to perform mobile recordings, quickly resolve disputes, and improve workforce optimization, said CallCabinet.

Ryan Kahan, CEO at CallCabinet
With a global install base of tier 1, 2 and 3 level service providers, IVR Technologies customers have come to rely on the ease of use and robust application and billing features of the Talking SIP platform. Now with the integration of Atmos, service providers running Talking SIP have a feature rich call recording solution that allows them to record, retrieve, store and access calls within the remit of regulatory compliance.

Barry Sher, VP Business Development at IVR Technologies
Now with the integration of Atmos into Talking SIP we have further extended the benefits of the system for our customers who have been demanding an easy to use, full-featured, industry compliant call recording solution.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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