Evolving Systems, a leader in activation, enablement and management of services for connected mobile devices, develops new self-service mobile applications for nTelos Wireless' postpaid and prepaid customers. These new applications enhance the user experience for nTelos subscribers with convenient and real-time account access from any smartphone. The new self-service applications which is now available at the Google Play Store and Apple iTunes App Store, can be used to make payments, view account details, find stores and see real-time usage information on their data, minutes and text messages simply by launching the MyFRAWG or My nTelos icon on their home screen. Subscribers also receive alerts on their devices indicating what percentage of their data plan they have used and when they will reach their plan limit.
Evolving Systems says that their mobile applications provide a full range of self-service functionality including activation, service enrollment, account management, real-time usage tracking, and mobile marketing. With Evolving Systems’ solutions, carriers are able to minimize customer care costs, improve the end user experience and add revenue generating opportunities.
“Evolving Systems’ self-service mobile applications deliver unique customer experiences, whether around dedicated usage or personalized account information, thus further promoting subscriber and brand loyalty,” said Thad Dupper, chief executive officer of Evolving Systems. “Our solutions provide the ease and functionality for subscribers to manage their accounts from their smartphones whenever and wherever they want – an expected part of the mobile customer experience today for carriers and their customers.” The nTelos mobile applications also incorporate dynamic promotions on the menu dashboard promoting specific and ever changing features to subscribers. Evolving Systems’ mobile applications can include offers, ads, surveys, messages and other features based on the device, plan type, channel, and other factors thereby providing a dedicated communications channel for carriers to reach subscribers at any time. Read More ''Evolving Systems Develops New Postpaid and Prepaid Mobile Apps for nTelos Wireless'
