Biznet, Indonesia’s leading fiber-optic operator and provider of Internet and Cable TV services has selected Amdocs to provide a comprehensive customer care and billing solution in support of its growth plans and to deliver a premier customer service.
Biznet selected Amdocs' solution to support its ambitious growth plans which required an offering that was rich in functionality, and could accommodate both rapid customer growth and rollout of new services with innovative promotions and campaigns, while delivering a premier customer experience, said Amdocs.
Adi Kusma, Biznet’s President Director
With their impressive delivery track record and pre-integrated customer care and billing solution, Amdocs will be helping us meet our objective of becoming the country’s leading provider of networking solutions and multimedia through our commitment to world-class innovation, infrastructure and customer service.
Chris Williams, head of global marketing at Amdocs
The Amdocs solution include rules-driven service and pricing and promotion business policies that speed up the order and service delivery process. As a result Biznet will be able to establish the agility to introduce new promotions within only hours and meet evolving customer experience expectations.
