Cable & Wireless(C&W) Business announced that it will be offering Cisco Unified Communications as a Service over its multiprotocol label switching (MPLS) network to its customers across the Caribbean and the Latin American region. This will also include the Cisco Hosted Collaboration Solution (HCS) for Contact Centers. Cisco's Unified Communications and Collaboration solutions cover voice and video communications, mobility, messaging, presence, and contact center.
Cisco HCS will be hosted at the C&W Business data centers and will be delivered to customers over C&W Communications' SIP-enabled fiber IP (terrestrial and submarine) fault-tolerant networks, covering over 48,000 kilometers of fiber across the Caribbean and the Latin American region, allowing C&W Business to deliver highly secure and reliable data, voice and video services efficiently to its customers.
Daniel Peiretti, SVP Product Development, C&W Business
We are pleased to have Cisco's endorsement and excited to be implementing the first Cisco HCS for Contact Center in the Caribbean and Latin America and bring CCaaS and UCaaS across the region.
Gustavo Sorgente, Central America, Caribbean and Northern countries of South America - CANSAC- Cisco
Now, C&W Business will be able to offer collaboration tools to their customers in the region in a subscriber-based service that is cost effective and in a highly secure environment.
