Openet, the leading supplier of real-time BSS and customer engagement systems today launches a new big data product, Openet’s Big Data Preparation Engine (BDPE) that is designed to extract value out of big data and deliver meaningful business intelligence in real-time for communication service providers (CSPs).
According to Openet, a recent independent survey of over 1500 telecoms professionals saw most (54%) admitting that their organizations are not making good, valuable use of big data. Yet at the same time, 76% say that big data gives them a competitive edge.
In the same survey, the importance of big data being available in real-time to improve existing systems was highlighted. 97% of the respondents said that using big data to automatically trigger events to provide proactive network maintenance by identifying network issues in real-time is an important or very important feature of big data. A further 96% said the same for triggering proactive customer care based on network performance and customer experience.
According to Openet, the BDPE quickly processes very high volumes of diverse data sets to deliver richer, meaningful and more contextualized information to multiple downstream systems in real-time. BDPE is cost-effective, scalable, fully virtualized and provides actionable information. Openet added that it minimizes the costs and complexity of managing massive data volumes and realizes value from new business intelligence use cases on demand, at scale, and in real-time.
Marc Price, Openet CTO, Americas
Service Providers today find it challenging to extract meaningful value out of big data, and struggle to leverage a wealth of networks and devices in concert with frequently siloed systems for customer, product, and inventory data.
