Accenture has launched four new digital network offerings designed to give communications service providers (CSPs) a competitive edge by enabling them to build new networks faster and more easily, sell more services in more markets, improve customer experiences, and reduce service and network costs. The four offerings are:
- Digital Network Deployment Services – which help providers economically and easily deploy network services such as fourth- and fifth-generation wireless technologies as well as fiber optics, to consumers’ homes.
- Service Experience Engineering and Management Services – which improve customer experiences by making mobile applications easier to use and delivering more-personalized, feature-rich services to network devices.
- Field Installation and Repair Services Transformation – which enables communications service providers to leverage performance analytics, advanced triage management in a command center structure that combines with field force management and on-site diagnostic applications on mobile devices to improve the overall customer experience.
- Next Generation Enterprise Services – which enable providers to transition to software-based networks, develop network managed services, evaluate current services being offered, and recommend services to sell in the future.
According to Accenture, each new offering integrates analytics, cloud-based technology assets and digital interfaces within a consolidated digital network platform.
Gene Reznik, group technology officer of Accenture’s Communications, Media & Technology operating group
Our new offerings make it possible for providers to accelerate and capitalize on this digital transformation so they can compete more effectively and offer their customers new and differentiated services – delivered how and when their customers want them. One of the main challenges in any transformation is managing cost and capital expenditure while continuing to serve customers with high-value services.
