Swisscom has deployed Oracle Communications Operations Monitor to facilitate the transition of its fixed line telephony to Voice over IP (VoIP)-based services. The solution provides a real-time view of the network, enabling it to be proactive in how it uses its network and identifies potential issues before services are affected.
Oracle Communications Operations Monitor is part of the Oracle Communications Session Monitor product family, which enables enterprises and service providers to quickly and securely deploy IP communications networks, reduce operational costs, generate additional revenue, prevent voice fraud, and minimize churn.
Specifically, the Oracle Communications Operations Monitor captures and analyzes all signaling messages and media from the network, providing full, end to end correlation and quality metrics of all calls in real time. It also enables easy to use, drill down troubleshooting for root cause analysis of any reported problem related to a user, user group, trunk, network device, or Internet Protocol (IP) address, said Oracle.
Stephan Bieri, System Engineer, Swisscom
And, we are able to more effectively manage issues—with the Oracle product, we have end-to-end network visibility so we can collect and analyze network data more quickly, which has helped us to resolve incidents 30 percent faster.
Douglas Suriano, senior vice president and general manager, Oracle Communications
So, now, CSPs can do more than just react when things go wrong—they can leverage the network to find the right opportunities and the right time to launch or modify offers.
