Amdocs , the leading provider of customer experience systems and services, and True Corporation (True), a quad-play Communications Service Provider (CSP) in Thailand have extended their partnership on convergent billing that enables True to offer innovative personalized bundlling service which is designed to enhance the customer experience and increase operational efficiencies. The Amdocs convergent billing solution allows True to charge for any combination of services in a simple, all-inclusive bill, and supports the bundling of services across all lines of business, reducing time to market for innovative new services and improving the customer experience. And with the new enhancement to the enterprise billing, True will be able to offer its corporate customers new features, such as pooled allowances that enable the sharing of allowances between units in a given organization and the ability to set maximum limits on shared allowances and send SMS alerts to preferred contacts in the corporate
Amdocs Convergent Billing end to end Solution, Source -Amdocs
“Amdocs has helped us become a one-stop-shop for all the communication services a customer needs, be it a mobile phone, a landline phone, Internet access, digital TV services or any combination,” said Khun Pichit Thanyodom, chief information officer at True. “With constant changes in market demands and rising customer expectations, we wanted to continue to benefit from Amdocs’ wealth of experience and expertise in enhancing and improving our enterprise billing capability, in addition to supporting the significant rise in our postpaid customers.”
“The Amdocs solution enables True to deliver innovative, converged and tailored service bundles, and with the enhanced enterprise billing features, True’s corporate customers will enjoy greater flexibility and efficiency, thereby improving the customer experience and customer loyalty with all its end users,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “And, by providing customers with a single, integrated bill for all services, True is able to reduce total cost of ownership and improve operational efficiencies.” Source - Amdocs (Nov 5, 2013)
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