The largest operator in the Philiphines, PLDT announced that it has completed the multi-year P6 billion (USD127 million) transformation of its landline network into a purely Internet Protocol (IP)-based Next Generation Network (NGN) system that further enhances the delivery of its services. As part of the project, the carrier has decommissioned its legacy public switched telephone network (PSTN) to give way to the digitally enabled NGN.
Covering the PLDT Group’s 271 offices in 48 provinces nationwide, the network transformation program entailed the migration of a total of 782 switches and nearly 1.3 million lines.
PLDT said that the all IP-based network is capable of delivering new digital services, such as high-quality voice, data, and multimedia services to customers. The NGN system will significantly improve customer experience as it ensures a more reliable and robust service. The carrier claims that it has managed to reduce trouble indices from around 10% to as low as 0.49% following the transformation.
PLDT President and CEO Napoleon L. Nazareno
This is an achievement for PLDT because it is one of the very few carriers in the world that has completely transformed its legacy network. With an IP-based system, we can improve customer experience in terms of better service quality and reliability. It also enhances our capacity to offer more relevant and customized services to our subscribers.
