To meet the demand for infrastructure that supports digital transformation, Orange Business Services has launched the Service Management Suite. Incorporating its ServiceNow platform, Orange said that the Service Management Suite delivers cost optimization, simplification, visibility and control, as well as performance improvement for multinational organizations.
According to Orange Business Services, the Service Management Suite provides visibility and control across a customer’s entire infrastructure, whether devices are managed by Orange, themselves or a third party. It allows multinational corporations to digitally enable their legacy infrastructure and manage multi-sourced ICT services more effectively. In addition, Service Management Suite improves service enablement by aligning infrastructure performance and service level agreements (SLA) with business-critical applications.
Using a fully-industrialized platform, Service Management Suite is now available worldwide and has been extensively trialed by its customers, said Orange Business Services.
Brian Washburn, Service Director, Global Business Network and IT Services, Current Analysis
Enterprises are looking for service management that allows them to use their best processes and APIs on platforms they already use instead of building new.
Norbert Wieland, Global Service Manager for Siemens WAN
To help us gain more visibility and control over our WAN, we integrated our incident management processes with the Orange SIAM (service integration and management) helpdesk using ServiceNow.
