Proximus and Alcatel-Lucent, Thursday announced the extension of their partnership into new areas aimed at improving customer experience and boosting growth. Based on existing commercial relationship, the new collaboration includes strategic cooperation in fields like improved user experience at home via fixed broadband access and increased mobile coverage and capacity via the small cells technology.
Proximus and Alcatel-Lucent have defined three domains of collaboration, Get to Fast Faster (GtFF), Everything (EiE) and Small Cells in Operation (SCiO) with each expected to deliver superior customer experience either at home or on the go.
With the GtFF, Proximus plans to deliver a new Wi-Fi user experience with any device at home, allowing better self-service capabilities for Proximus' customers (MyProximus) and optimizing the management of mobile devices. The EiE initiative will ensure its customers have fast and reliable access to the network at anytime, anywhere and via whatever the technology that is used. Lastly, with the Small Cells in Operations, Proximus will bring the network closer to the end-user, maximizing its network coverage and capacity.
Geert Standaert, Chief Technology Officer at Proximus
At Proximus we pledge to satisfy the evolving customers demand by investing in new technologies to offer them the best quality and service. For example, the usage of Wi-Fi at home is increasing and the new apps need faster access speeds. .
Luc Defieuw, Country Senior Officer of Alcatel-Lucent
Both Alcatel-Lucent and Proximus have a clear leadership role when it comes to Innovation in Belgium. With an investment of 300m euro a year in R&D, Alcatel-Lucent is a key contributor to the Belgian economy.
