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Guavus Unveils New Big Data Analytics Application for Operators

Guavus Unveils New Big Data Analytics Application for Operators Image Credit: Guavus

Big Data Analytics startup, Guavus launches a big data analytics application, Service Reflex 3 that is designed to enable Service Providers to dynamically improve service quality and enhance customer experience. The new application is capable of ingesting, fusing and contextualizing network impacting events with subscriber data in real time.

With the launch of Service Reflex 3, Guavus said that it is creating a new category of service operations that combines network, care and field operations data to provide a holistic view of the service and customer experience. The company notes that the application uniquely bridges the gap between Operation Support Systems (OSS) and Billing Support Systems (BSS), helping to: improve operations, reduce the cost of customer care and deliver an enhanced quality of experience. Guavus added that by correlating and contextualizing this data in real-time, it is able to support a range of different stakeholders, in a modular way, across the enterprise to anticipate, address and prevent subscriber-impacting problems in a way that was previously not possible.

Some of the new key innovations in Service Reflex 3 include support for Actionable analytics such as anomaly detection, root cause analysis and commonality correlation to uncover previously undetectable, small-scale issues while reducing false negatives and non-service impacting alarms.

Anukool Lakhina, CEO and Founder for Guavus
Service Providers need a new service architecture that can correlate and fuse data across the entire network – Service Reflex 3 offers these capabilities and provides the foundation for analytics-driven networks of the future.

Author

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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