Tango Telecom, the leading provider of Data Monetization Solutions, today announced a major upgrade and expansion deal with a leading African operator for its Subscriber Interaction and Self-Care solution. The solution, a key use-case of the Tango Telecom Data Retail Engine (Tango DRE), enables subscribers to manage and personalize their mobile experience right from their devices without the need for costly customer service intervention.
According to Tango Telecom, the deployment will increase the operator’s capacity to handle the significant uptake for mobile services by its rapidly growing subscriber base. The solution also enables the operator to offer its subscribers a personalized and interactive on-device experience via Smartphone App, USSD, SMS, Web portal, etc. by providing a proven self-care alternative to costly IVR platforms and call centres.
It allows subscribers to access and manage all aspects of their accounts including balance queries, voucher recharges, fund transfers and subscription management for voice, data and messaging services via easy to use and highly-interactive USSD-based self-care menus.