Knowcross Solutions, one of the leading technology solutions providers for the global hospitality industry, has renewed a contract to use Syniverse's Enterprise Messaging Service to 
deliver advanced text messaging services to its clients. Syniverse's Enterprise Messaging Service is a simple, automated and reliable SMS-based tool to allow real-time communications to be delivered to customers and employees of Knowcross’ clients.
"The hospitality companies we work with – including leading brands like Hyatt, Kempinski and Oberoi Hotels & Resorts – are constantly looking to enhance their customer experience," said Rahul Agrawal, Vice President Operations, Knowcross. "Syniverse's Enterprise Messaging Service provides them with an ideal platform to use our guest service management system to deliver a range of time-sensitive messages, including job notes, important warnings, routine reminders and public safety alerts."
"Businesses today need interaction and real-time engagement with their key constituents, and they are increasingly looking to mobile to make this possible," said Sanjay Kasturia, Vice President and Managing Director, India, Syniverse. "Syniverse's Enterprise Messaging Service enables Knowcross to provide its business customers with messaging solutions specifically tailored to the hospitality industry."
| Source - Synivere (Sept 26, 2013) | Follow US @ |
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