Robi Axiata, one of the leading mobile operators in Bangladesh with over 25 million customers has gone live with the NetCracker Revenue and Customer Management solution to enable next-generation integrated rating, billing, care, settlement and credit control operations for subscribers as well as for roaming and interconnect partners. The solution will enable Robi Axiata to create and introduce new solutions and services faster, launch aggressive promotions and offers, minimize revenue leakage through sophisticated credit control functionality and reduce total cost of ownership by utilizing a single, highly scalable platform, said Netcracker.
According to NetCracker, Robi Axiata was looking for a comprehensive solution that provided a 360-degree view of customers, sophisticated credit control and innovative competitive advantages through flexible billing, offer management and care. As a part of the program, NetCracker provided a range of professional services including project management, configuration, customization, invoice verification, training and testing services. NetCracker also migrated subscriber data to the new solution from a multi-source system containing information on retail, corporate, interconnect and roaming subscribers.