Leading provider of customer experience solutions, Amdoc recently unveiled an integrated radio access network (RAN) optimization solution - Amdocs Centralized Management and Optimization solution - to optimize multi-vendor, multi-technology and heterogeneous networks (HetNets) across 2G, 3G, and 4G LTE. The new solution which leverages Amdocs Insight Big Data platform and Deep Network Analytical applications is composed of five modules - Amdocs Customer Experience Geo-Location, Amdocs SON, Amdocs Automatic Intelligent Correlation (AIC), Amdocs Benchmarking and Amdocs Network Acceptance.
According to Amdocs, the new solution combines customer experience analytics, root cause analysis and self-optimizing networks (SON) algorithms to simplify network management, maximize coverage and capacity, enable innovative optimization services, and allow for intelligent, targeted marketing to improve return on investment; all the while reducing operational and capital expenditure.
Ann Hatchell, head of network marketing at Amdocs
In The New World of Customer Experience, data network quality has become a critical differentiator for service providers with higher value placed on data coverage and download speeds by customers. With increasing mobile traffic driving up network costs , operators need to find ways to create a differentiated experience while controlling operational costs and delaying capital expenditure.
