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IP Network probe systems and tools play a key role in providing the visibility necessary to manage customer experiences in today's fast changing application landscape over fixed and mobile networks. Investment in IP probes are critical in maintaining the Quality of Service (QoS) 
for customer satisfaction and retention. Analysys Mason's recent report on IP Probes provides the insights on the growth of this sub-segment, including its market forecasts and its implication on network quality and customer churn management.
Network quality of service (QoS) is responsible for 40% of all churn, according to interviews and research carried out by Analysys Mason. New services such as VoLTE, cloud computing and mobile video are driving the need for passive probing solutions to better understand network QoS and isolate problems quickly. CSPs want to deploy probes closer to the edge of the network to gain a better understanding of the customer experience. The IP probes market is forecast to grow from USD0.81 billion in 2012 to USD1.47 billion in 2017, at a 13% CAGR.
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