JT Group, the Channel Islands' leading telecommunications company has signed a five-year managed services agreement with Comverse to provide managed services for its converged billing solution to increase operational efficiency and also to help the operator to optimize costs, enhance the subscribers' experience and accelerate speed-to-market for promotions and offers.
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Comverse will provide its BSS suite of application including application configuration management under the Comverse ONE BSS solution and via managed operations for the platform, covering rating, billing, payments, collection and journaling.
According to Comverse, its professionals located in Jersey and in Comverse's Centers of Excellence in Europe will implement a continuous quality assurance process as part of the solution to ensure highest service levels for JT.
Graeme Millar, CEO of JT
Our long-term partnership with Comverse has been developed through their delivery of bespoke billing solutions, which has proven to be very successful due to the fact that they understand our business needs and requirements. When looking at a managed services provider, Comverse demonstrated the capability and a comprehensive service that ticked all the boxes for the support we need in order to deliver a superior service for our customers.
Andreas Herzog, SVP and Managing Director, Managed Services at Comverse
With this extensive managed services engagement, Comverse looks forward to bringing our partnering relationship to the next step, leveraging our extensive managed services expertise to help JT Group improve in customer satisfaction and business results. Comverse has a strong background in managed services, with 300-plus service experts optimizing operations in a managed service model for CSPs worldwide, supporting millions of subscribers.
