Telefónica Selects NetCracker for BSS Transformation Across 7 Countries

Telefónica Selects NetCracker for BSS Transformation Across 7 Countries

Telefónica, the world’s largest communications operator has selected Netcracker BSS platforms to support convergent services, improve customer experience and accelerate time-to-market for wireless and fixed services at its seven Latin American operations. The selection of NetCracker’s pre-integrated BSS platform and professional services is to replace existing legacy systems and drive process standardization across multiple operators. 

This large-scale, multi-phase BSS and customer experience transformation program encompasses replacing existing billing systems and implementing new product catalog, ordering and omni-channel CRM platforms. The NetCracker solution will cover service fulfillment and multiple BSS domains including customer care, self-service, ordering, product management, point-of-sale, billing, mediation, collections and partner management.

Phil Jordan, Group CIO, Telefónica
NetCracker’s pre-integrated BSS suite will enable our organization to improve customer experience and reduce time-to-market, NetCracker’s implementation methodology will also help us standardize our systems and processes across multiple operators.

Bob Titus, Vice President of Global Solutions, NetCracker
We look forward to delivering this large BSS transformation program for Telefónica, helping the service provider streamline operations and reduce complexity without impairing customer experience. This is another example of how our industry-leading technology enables service providers to be more nimble, competitive and customer-focused.

Image by Rosino (Flickr), via Wikimedia Commons

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at), or reach him on LinkedIn @raysharma10, Facebook @1RaySharma


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