Telefónica, the world’s largest communications operator has selected Netcracker BSS platforms to support convergent services, improve customer experience and accelerate time-to-market for wireless and fixed services at its seven Latin American operations. The selection of NetCracker’s pre-integrated BSS platform and professional services is to replace existing legacy systems and drive process standardization across multiple operators.
This large-scale, multi-phase BSS and customer experience transformation program encompasses replacing existing billing systems and implementing new product catalog, ordering and omni-channel CRM platforms. The NetCracker solution will cover service fulfillment and multiple BSS domains including customer care, self-service, ordering, product management, point-of-sale, billing, mediation, collections and partner management.
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