Amdocs, the leading provider of customer experience solutions, Wednesday announced two new deals during its 2nd quater financial results announcements. The company received a five year deal with one of TeliaSonera's affiliate, Kcell JSC which is Kazakhstan's largest mobile operator for a business support systems (BSS) transformation project. The Amdocs solution will deliver end-to-end customer visibility, allowing Kcell to provide consistent and personalized customer experience across its pre- and post-paid lines of business.
The 2nd deal it received is from Transvision, an Indonesian provider of direct-to-home Pay TV services and a new Amdocs customer, for Amdocs' customer care and billing solution which will support the Operator's expansion plans. Amdocs will provide Transvision with a pre-integrated customer care and billing solution tailored for Pay TV operators, meeting Transvision's core requirements of accommodating rapid customer growth while enabling a consistent customer experience and reduced costs. Transvision delivers a range of high-quality, multichannel products and services to a rapidly-growing customer base across Indonesia.
Chris Williams, head of global marketing at Amdocs
Amdocs' solution will help Transvision to differentiate itself from the competition by enabling them to quickly provide innovative new services, promotions and campaigns. Our billing and customer care solution will prepare Transvision for The New World of Customer Experience™, an era in which service providers will build customer loyalty by delivering a personalized, contextualized experience along with exciting new services.
Hengkie Liwanto, President Director at Transvision
We have an aggressive expansion plan to realize our goal of becoming the leading entertainment and television service provider in Indonesia. We selected Amdocs due to its heritage and track record of delivering business value quickly. Amdocs' solution features rules-driven service, pricing and promotion business policies that eliminate individual call agent decisions in order to speed up the order and service delivery process
