Plusnet, a low-cost broadband and home phone services provider to residential and business customers across the U.K, has selected NetCracker to transform its rating and billing infrastructure. NetCracker delivered its comprehensive Revenue Management solution to support Plusnet in continually addressing industry changes and enhancing end-to-end customer billing, rating and charging operations.
According to NetCracker, the billing transformation will enable Plusnet to accelerate and improve its customer billing processes to benefit the customer experience. As part of the transformation, NetCracker will deliver its Revenue Management solution and migrate customers from an existing system to the new platform. NetCracker will also provide Plusnet with a number of professional services, including configuration, integration, migration and testing services to optimize Plusnet’s billing operations.
David Leather, Director Transformation & Billing, Plusnet
NetCracker was the clear choice as our strategic billing transformation partner given the outstanding rating capabilities of its next-generation Revenue Management solution and deep-rooted commitment to its customers. NetCracker’s delivery record and cutting-edge solution will allow us to improve business agility and leverage enhanced customer billing functionality to provide the best possible customer experience which is a critical part of our strategy.
Robin Laliberte, VP of Strategic Accounts in Europe, NetCracker
We are excited to announce our engagement with Plusnet. We look forward to working with Plusnet to strengthen its billing capabilities and further enhance customer experience in an increasingly demanding communications industry.
