TEOCO, the leading provider of assurance, analytics and optimization solutions to communications service providers (CSPs), has recently released its latest version of the Customer Experience Management (CEM) solution for end-to-end analytics of subscribers’ activity and Quality of Service (QoS) management.
TEOCO said that the new CEM uses multi-dimensional diagnoses, including data from network elements, probes, and performance metrics, to power advanced insights on the experience of subscribers. CSPs’ engineering, network, customer operations and marketing teams can all use the CEM solution to gain in-depth visibility of subscriber activity, and also to rapidly identify, investigate and resolve QoS issues as they happen. The company added that using the Hadoop framework, the CEM solution can retain xDRs, KPIs and KQIs for a limitless period of time to monitor and analyse subscribers' network experience, and proactively troubleshoot service issues.
Service assurance has evolved from network- to service- to customer-centric and our offering reflects this evolution. CEM integrates advanced analytical capabilities and algorithms for operators to obtain actionable intelligence using data from their networks and subscribers to deliver better operational performance, improved quality of service, and greater competitiveness. Furthermore, operators can use this intelligence as the foundation to create for new next-generation revenue streams.
