Orange Mali Selects Alepo AAA & Service Enabler to Boost Customer Experience & Network Performance

18 February 2015
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Orange Mali Selects Alepo AAA & Service Enabler to Boost Customer Experience & Network Performance Image Credit: Alepo

Alepo, a leading provider of network and IT software solutions for global communications service providers, has announced that its longstanding customer Orange Mali has recently upgraded to Alepo’s High Performance AAA Infrastructure in order to support its growing WiMAX business in Mali.

According to Alepo, the solution has helped Orange Mali in the creation and delivery of innovative, differentiated services that heighten the customer experience. It also helps Orange Mali to bring broadband services and revenue opportunities to market faster without adding network complexity. For this project, Alepo also deployed its CRM platform, Service Enabler, which is integrated with Orange Mali’s in-house CRM. With features like customer audit trail and customer logs as part of a complete 360°customer view, Orange Mali can deliver a sophisticated customer care service in Mali, said Alepo.

Aristide Sanon, CTO, Orange Mali
When we started this upgrade project, our objective was to improve the customer experience, reduce operational costs, and ensure there is no downtime of the system. Alepo delivered on all three points.

Dan Stern, Vice President of Sales at Alepo
We want to be the first technology provider that our customers think of when they need to modernize their IT and core networks. As Orange Mali looks to develop business strategies based on sophisticated customer care experience, we are proud to support innovative market leader as it evolves in the telecommunications marketplace.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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