Alepo, a leading provider of network and IT software solutions for global communications service providers, has announced that its longstanding customer Orange Mali has recently upgraded to Alepo’s High Performance AAA Infrastructure in order to support its growing WiMAX business in Mali.
According to Alepo, the solution has helped Orange Mali in the creation and delivery of innovative, differentiated services that heighten the customer experience. It also helps Orange Mali to bring broadband services and revenue opportunities to market faster without adding network complexity. For this project, Alepo also deployed its CRM platform, Service Enabler, which is integrated with Orange Mali’s in-house CRM. With features like customer audit trail and customer logs as part of a complete 360°customer view, Orange Mali can deliver a sophisticated customer care service in Mali, said Alepo.