Singapore Airlines (SIA) and Tata Consultancy Services (TCS) has announced the launch of TCS CrewCollab Solution, a tablet-based mobile application for cabin crew to deliver more personalised customer service and to automate and streamline in-flight processes for cabin crew. The application that was developed through a collaboration project by SIA and TCS, enables cabin crew to view information which traditionally has been in paper format, such as customer service lists, flight information and crew lists, digitally via tablets during flights.
In addition to the accessing and updating of flight, crew and service information digitally, SIA’s cabin crew will also be able to create digital voyage reports for each flight and enhance the efficiency and effectiveness of follow-up items across the many functional areas of the Airline. Additionally, crew will be able to use the application to access digital versions of key documents such as safety manuals, service procedures manuals, catering information, crew memos or alerts and crew-to-crew handover notes.
Marvin Tan, Singapore Airlines’ Senior Vice President Cabin Crew
We are very pleased to collaborate with our long-standing partner Tata Consultancy Services to develop TCS CrewCollab Solution. The application is vital to how we will continue to improve our operations and enhance our customer servicing on board. We look forward to developing the application further in partnership with TCS, to enable our crew to offer a more personalised customer experience and meet our customers’ evolving travel needs.
S Sukanya, VP and Global Head, Travel Transportation and Hospitality Unit, TCS
Digital forces like mobile, social and big data analytics are creating tremendous possibilities for businesses globally. TCS CrewCollab Solution harnesses these digital forces in the hands of airline crew to deliver an enriched customer experience. Singapore Airlines is one of our most valuable and long- standing clients in the region and this partnership brings an industry-validated, ready-to-deploy solution to the airline industry.
