U.S. Cellular, the fifth largest wireless carrier in the United States, has entered into an agreement with Amdocs to manage the operations of a range of its business and operational support systems (B/OSS).
Amdocs, a leading provider of customer experience solutions, said that the five-year agreement covers key B/OSS areas including service activation, customer care and retail interaction, as well as billing for both business and retail customers. Amdocs added that it will also manage U.S. Cellular’s billing operations for both pre- and postpaid customers, spanning 3G and 4G (LTE) networks in some 100 markets in North America. Amdocs has also been providing its Customer Experience Management (CEM) solution to the service provide.
John Cregier, vice president of information technology at U.S. Cellular
This agreement with Amdocs is expected to provide us with improved operating efficiencies as well as enhanced system support capabilities that further enable our goal of delivering a superior customer experience.
Eric Updyke, group president of systems integration and operations at Amdocs
This new agreement demonstrates our ability to deliver greater value to U.S. Cellular by assuming responsibility for managing and maintaining their B/OSS systems. Having Amdocs manage these mission-critical applications in production, in addition to the development and testing services that Amdocs has been providing to U.S. Cellular to enable new business functionality, will help U.S. Cellular to extract the maximum value from their B/OSS systems in support of their customer-centric strategy.
