NetCracker Technology, this week announced that Bright House Networks, the sixth largest provider of multi-channel video service and cable Internet in the United States, including pay-TV, high-speed data, Ethernet and voice services to residential and commercial customers, has completed the first phase of a large-scale, multi-phase BSS and customer experience transformation program. This program encompasses billing system consolidation and replacement, new CRM and e-commerce implementations, as well as a large managed services relationship.
According to NetCracker, Bright House Networks undertook this major BSS and e-commerce transformation to continue delivering outstanding operational results and excellent customer experience. The program provides the service provider with an integrated billing, CRM and e-commerce capabilities that could standardize its customer experience across markets. In addition, NetCracker said that it has worked with Bright House Networks to consolidate third-party legacy billing systems across six markets onto the NetCracker Revenue Management solution.