NetCracker Technology, this week announced that Bright House Networks, the sixth largest provider of multi-channel video service and cable Internet in the United States, including pay-TV, high-speed data, Ethernet and voice services to residential and commercial customers, has completed the first phase of a large-scale, multi-phase BSS and customer experience transformation program. This program encompasses billing system consolidation and replacement, new CRM and e-commerce implementations, as well as a large managed services relationship.
According to NetCracker, Bright House Networks undertook this major BSS and e-commerce transformation to continue delivering outstanding operational results and excellent customer experience. The program provides the service provider with an integrated billing, CRM and e-commerce capabilities that could standardize its customer experience across markets. In addition, NetCracker said that it has worked with Bright House Networks to consolidate third-party legacy billing systems across six markets onto the NetCracker Revenue Management solution.
Jake Perlman, chief information officer at Bright House Networks
After an extensive evaluation, Bright House Networks chose NetCracker because of the quality of its integrated solutions, ability to execute on large-scale transformations and customer focus in managed services. The close alignment of our vision for time-to-market sensitive solutions that empower operational efficiencies and customer self-service was paramount in selecting NetCracker.
Sylvain Seignour, Vice President of Global Sales at NetCracker
We are excited to enable such a large-scale transformation at Bright House Networks, helping it experience the full benefits associated with providing top-notch customer service. This agreement highlights our commitment to the industry as well as the flexibility, reliability and scalability of our managed services offerings, billing solutions and customer experience platforms.”
