Brekeke Adds WebRTC Support to Brekeke PBX to Enable Browser-based Calls to Contact Centers

Brekeke Adds WebRTC Support to Brekeke PBX to Enable Browser-based Calls to Contact Centers Image Credit: Brekeke

Brekeke Software, developer of SIP software, has announced that they now support WebRTC on their latest version of Brekeke PBX, enabling enterprises and service providers to use Brekeke PBX to let their website visitors make phone calls or video calls with a single browser click. The solution enables website owners not only to provide communication capabilities for WebRTC clients but to connect them with existing SIP-enabled telephone networks. 

Brekeke said that this means that communication opportunities have dramatically increased for companies using a SIP-enabled telephone network. Using WebRTC, anyone on any platform and in any location can join a video conference using a WebRTC-compatible web browser. The company cited that WebRTC and a SIP-enabled telephone network will enable website owners to receive customers’ calls directly from their website to their contact center without requiring any additional action from customers.

Shin Yamade, Brekeke’s CEO
I believe WebRTC is the biggest news in years for SIP communications. Just as SIP opened up more affordable and less brand-dependent communications, WebRTC will accelerate open communications among various platforms and devices. Our contact center providers and their customers are excited to add another communication method that they can use. Convenient access to contact centers will improve the effectiveness of customer service and, as a result, increase revenue and customer satisfaction for their businesses.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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