Spark New Zealand, the leading telecom operator in New Zealand, has deployed Ericsson Service Agility Suite to reengineer its IT platforms to achieve agility improvements. Spark's OSS transformation program sees Ericsson's inventory management, product catalogue and order management systems helping to deliver its pre-paid mobile services and enable faster introduction and delivery of all Spark products.
Spark is transitioning from telecom-defined to customer-defined interactions with a simplified product portfolio and approach, thus automating thousands of processes and simplifying those that must remain manual.
Elisabetta Romano, Vice President and Head of OSS and Service Enablement, Business Unit Support Solutions, Ericsson
The pre-integrated product catalog and order management systems included in Ericsson Service Agility Suite, are essential building blocks for Spark's IT operations update. A sophisticated catalog manager has been key to helping our customers simplify new product and service creation from re-usable product, service and resource components. Catalog-driven operations allow them to quickly create offerings, drive sales and manage fulfillment processes with lower costs and higher reliability.
Dr. Claire Barber, General Manager of Change and Technology for Spark
With the Ericsson solution, we hope to be able to better utilize assets and automate a number of service delivery functions to provide significant operational efficiencies. Our driving aim of the process is to better manage our network and customer services in order to continue to improve customer engagement and experience. Our Re-engineering Program has reduced multiple overlapping products and automated hundreds of manual processes, leading to improvements in new service rollout and more effective cost utilization. As part of Ericsson Service Agility Suite, Ericsson Catalog Manager gives us one of the modular components we needed to realize our plan.