"In line with Etisalat's strategy to be the best quality of service operator in Nigeria and to improve the operational efficiency, we have signed a new managed services agreement with Nokia Networks. Compared to the previous managed service model, the new agreement covers end-to-end operations and maintenance management for all network elements at Etisalat sites. It has also improved Network Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) according to global best in class standards. Nokia Networks has met our requirements with its delivery capability to achieve our strategy; therefore we have renewed the contract with the company."
- Matthew Willsher, CEO, Etisalat Nigeria
"Renewal of this contract underlines Etisalat's confidence in our managed service capabilities in ensuring smooth network operations and maintenance. Our strength in the global scale and expertise to manage complex networks will continue to help Etisalat Nigeria provide the best service experience for its customers. Our further increased focus on innovation and standardization of processes and tools as well as six sigma quality training in our global delivery centers will help our operator customers worldwide including Etisalat transform their network quality and operational efficiency at reduced operational cost."
- Igor Leprince, Senior Vice President and Head of MEA, Nokia Networks
