Vodafone NZ is extending its collaboration with IBM and MATRIXX Software to provide enterprise-wide digital commerce for all post-pay, pre-pay, wholesale and IoT customers.
As part of this latest relationship expansion, IBM Consulting and MATRIXX, which is part of IBM’s ecosystem network, will replace and modernise Vodafone’s charging system in order to offer customers a transformed digital experience.
In its earlier engagement with MATRIXX and IBM, Vodafone NZ experienced a decrease in customer churn, an increase in business NPS and were first to market in New Zealand with enterprise data sharing.
Andrew Haddad, Vodafone NZ Chief Information Officer
Paying bills is never the most exciting part of any customer relationship, but it’s an incredibly vital one for any business. MATRIXX and IBM have been supporting Vodafone NZ with charging solutions for our post-pay and wholesale customers for eight years and I’m excited to extend our collaboration to benefit our pre-pay customers.
Steve O’Donnell, IBM Consulting Managing Partner, New Zealand
To realise the promise of 5G within the next few years, decisions need to be made today with the right technology solutions, skills and support to execute and succeed. Systems integrators like IBM can help organisations like Vodafone NZ co-create unique solutions while supporting them on their transformation journeys, help them reduce costs and unlock new revenue streams.