Masergy Communications, a global leader in managed networking, advanced cyber security and cloud services, announced today the availability of its UCaaS Analyst, a cloud-based analytics solution for enterprise unified communications. Accessible via Masergy's Intelligent Service Control (ISC) application, the new solution offers a dynamic dashboard with Unified Communications as a Service (UCaaS) performance metrics that enhances business planning through real-time analytics.
Masergy said that the cloud-base analytics solution which is available free of charge to all Masergy's unified communication customers, enables IT support teams to proactively solve voice over IP (VoIP) and UC quality issues to minimize downtime.
"Real-time analytics are critical for enterprises to identify and rapidly resolve business communication issues. Masergy's UCaaS Analyst gives customers visibility into essential data for strategic business planning and growth."
- Tim Naramore, Masergy's Chief Technology Officer
