Dubber on Monday announced that its Unified Call Recording and Voice AI platform is launching on the Optus mobile network.
Delivered as Optus Mobile Voice Recording and AI - powered by Dubber, the product represents an Australian first with Dubber Unified Call recording and AI available as a native feature of the Optus mobile network. As a result, enterprise customers on Optus now have access to a cost-effective and complete recording and conversational insights solution across virtually any form of communication.
Optus enterprise customers will be able to access all call recordings, transcripts, instant sentiment data and search in real-time from their phone or browser with a click.
In addition, businesses with surveillance, internal policy and broader compliance requirements will now be able to capture mobile conversations, securely recording, storing and reporting on conversations for proactive compliance management.
Optus Mobile Voice Recording and AI-powered by Dubber benefits and use cases include:
Search-ability – instantly find call records and transcripts from today, yesterday, last week or last year.
Proactive Compliance –Respond to regulatory requests and investigations in real-time and provide alerts on possible compliance breaches.
Revenue, Customer & Business Intelligence – provide real-time reporting on customer and agent sentiment and engagement. Instantly review conversations to improve customer service and employee coaching.
Dispute Resolution - avoid costly customer disputes by having a complete and accurate record of customer conversations.
Easily Integrate with Productivity Tools - minimize inaccurate and time-wasting manual note-taking. Instead, capture conversations and automatically attach them to customer records in Salesforce and other productivity tools.
Zorawar Singh, Head of Core Product, Optus Enterprise
Optus' Australian first native integration of Dubber into our mobile network allows participating enterprise customers the ability to unlock the power of conversational AI to push the frontier of how they care for customers, train and coach employees, resolve disputes and meet crucial compliance mandates.
Steve McGovern, CEO, Dubber
With Dubber at the heart of one of Australia's largest and most critical mobile networks, we are making the native recording available with AI on every participating phone. Optus is expanding its leadership in connecting Australian businesses to their employees and customers and this now includes the ability to try AI based enrichment of conversations with insights, automated workflows, and more.
